Shipping policy

We are dedicated to delivering your orders promptly and efficiently while providing transparency throughout the shipping process. Please read our shipping policy carefully to understand our procedures and timelines.

1. Processing Time:

  • Orders are typically processed within 1-3 business days from the time they are placed. Custom or personalized orders may require additional processing time.

2. Shipping Methods:

  • We offer a range of shipping options to cater to your needs, including standard and expedited shipping. Shipping options and associated costs will be displayed at checkout.

3. Shipping Locations:

  • We currently offer shipping within the United States, Canada, Europe, Australia, China & Japan. If you're located outside these areas and are interested in our products, please contact us for special arrangements.

4. Estimated Delivery Times:

  • Delivery times vary based on your location, the chosen shipping method, and any unforeseen delays caused by external factors (e.g., weather conditions or customs processing). Estimated delivery times for each shipping option will be provided at checkout.

5. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the progress of your package.

6. Shipping Costs:

  • Shipping costs are calculated based on the weight of your order, your location, and the selected shipping method. These costs will be outlined at checkout.

7. International Shipments:

  • For international orders, please note that customs and import duties may apply upon arrival in your country. These fees are the responsibility of the recipient and are not included in the order or shipping charges.

8. Address & Contact Info Accuracy:

  • Please ensure that the shipping address and the contact telephone you provide is accurate and complete to avoid any delivery issues. We are not responsible for packages that are lost or delayed due to incorrect addresses of if the driver is unable to contact you due to an incorrect telephone number if there is an issue. 

9. Delayed Shipments:

  • In the rare event of unexpected delays in shipping, we will promptly inform you and provide an estimated new delivery date.

10. Shipping Restrictions:

  • Due to safety regulations, some locations may have restrictions on shipping some of our products. We will do our best to notify you if there are any shipping restrictions affecting your order.

11. Contact Us:

  • If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team at customerservice@gloverapothecary.com or join our Facebook group to post your questions or concerns and some one will get back to you as soon as possible regarding your inquiries. We're here to assist you.

At Glover Apothecary and Candle Company, we are committed to ensuring your order reaches you in a timely manner and in perfect condition. Thank you for trusting us with your apothecary purchases!